FAQS

How Can We Assist?

DO YOU OFFER GIFT CARDS?

Yes we do! Please get in touch with us for more details.

WHAT ARE THE PAYMENT OPTIONS?

We are working on offering KLARNA Payment Plans for all treatments and packages..watch this space!

WHAT IS YOUR RETURN POLICY?

Refunds cannot be authorised in-store. Refunds are only available for medical reasons upon receipt of a valid Medical certificate. Requests can be made by e-mailing customer services via the "Contact Us" section.

WHAT DO I WEAR, BRING, TANNING TIME

What you wear on the bed is personal preference, most customers like to tan naked to avoid any tan lines, whereas some customers may wear a bikini. It's totally up to you – no one can see in your room!

You don’t need to bring anything to the tanning session apart from yourself. Free eye protection is provided for you and wipes to freshen up after your sunbed.

A general guide we recommend for those who are new to sunbeds.

Always start from the bare minimum number of minutes and slowly build your way up to the tan you want. (Especially those with fair skin)
Whilst building a base tan you don’t want to leave any more than 3 days between, once you see changes you can leave a little longer between tans.

TIME BETWEEN SESSIONS?

The amount of time left between sessions varies depending on skin type and whether you are building or maintaining a tan. Our policy states that no more than one session can be used in any 24-hour period. The reason for this being that the tanning process takes 24 hours to complete and as such, this reduces the risk of over-exposure and maximises your tanning potential.

When building a tan, it is important to not leave more than 72 hours between sessions as after this time, the tan will begin to recede.

Our tanning consultants are trained to assist you in designing your personal tanning plan which is determined by your skin type, tanning history and tanning preferences.